PC America Retail Software – 24/7/365 Technical Support – 1 Station


Get this support package for $59 per month.  Learn more.

Live US-based technical phone support available 24/7/365 for one year. Besides the services outlined below, you will also be entitled to discounted POS hardware and nationwide onsite services.

Technical services include but are not limited to:

  • Phone, remote and email support
  • Changing credit card processors
  • Software updates / patches / fixes
  • VISA/MC/AMEX security fixes and updates
  • Hardware driver updates / patches / fixes
  • Network and router troubleshooting
  • Credit card processing/batching troubleshoot and fix
  • “How to questions”, how to void, split check, etc.
  • New employee or manager orientation
  • System admin training, like how to make a backup
  • Connecting new peripherals such as printers and credit card readers

Shipping & Returns


Hardware ships UPS ground at no charge unless you request expidited, International, Alaska, Hawaii or US Territory delivery in which case free shipping does not apply. Depending on your location, hardware will ship from one of four warehouses: Gainsville FL, Las Vegas NV, Pasadena CA or Mississauga, Ontario Canada. Ground shipping duration is generally 2 to 4 days. All shipments are "signature required". Posdudes.com will take every care to ensure the packaging prevents any damage in transit however you should check the products before you sign for them.

Warranty and Returns

Hardware is warranted against manufacturing defect for the period of one year from the date of delivery of the goods. Our technical support personnel will determine hardware defects and authorize any returns or repairs. Hardware received by posdudes.com without prior authorization will be rejected and or returned back to the you. You are also responsible for retaining the original packaging in the case of a return for replacement or repair is authorized. You will be charged the full MSRP of the product if received we receive it in damaged or unservicable condition. You pay all shipping on authorized returns. Read the full terms and conditions to learn about situations where the warranty does not apply.

Nonrefundable Items

There are no refunds on software, services, gift cards or shipping.